# TextBack Pro

> TextBack Pro is a UK B2B SaaS that automatically sends an SMS reply to anyone who calls a business and gets no answer. It is built for UK tradespeople and small businesses who cannot afford to lose customers to missed calls.

## What it does

When a customer calls a plumber, electrician, gas engineer, roofer, builder, locksmith or any UK small business and the call goes unanswered, TextBack Pro detects the missed call via a Twilio UK phone number and sends a personalised SMS reply to the caller within seconds — automatically, 24 hours a day, 7 days a week.

The caller receives a message such as: "Hi, sorry we missed your call at ABC Plumbing. Reply here and we'll get back to you as soon as possible." The caller can then reply by SMS and an AI assistant continues the conversation, answers questions, and can book appointments directly into Google Calendar.

## Who it is for

- UK sole traders and small businesses: plumbers, electricians, gas engineers, boiler engineers, roofers, builders, handymen, locksmiths, painters and decorators, solar installers, HVAC engineers
- Any UK small business that misses calls when on a job, driving, or outside working hours
- Businesses that want to recover lost leads without hiring a receptionist or answering service

## Why businesses use it

Missing a call often means losing a customer permanently. Most callers ring the next business on Google rather than leaving a voicemail. TextBack Pro recovers those leads automatically:

- Instant SMS reply within seconds of a missed call
- AI-powered conversation handles common questions
- Appointment booking via Google Calendar integration (Pro and Scale plans)
- Follow-up SMS sequences to re-engage callers who did not book (Pro and Scale plans)
- Works 24/7, including evenings and weekends
- No per-minute charges, no receptionist cost
- UK phone numbers (+44), fully GDPR compliant

## Plans and pricing

All plans include a 14-day free trial. No credit card required to start.

### Starter — £47/month or £450/year
- 1 UK phone number
- Up to 200 leads per month
- Automatic SMS reply to missed calls
- AI conversation assistant
- SMS template customisation
- Dashboard with call and reply analytics

### Pro — £97/month or £930/year
- 2 UK phone numbers
- Up to 500 leads per month
- Everything in Starter
- Google Calendar integration for appointment booking
- Follow-up SMS sequences (3-message series)
- Priority support

### Scale — £247/month or £2,370/year
- 5 UK phone numbers
- Unlimited leads
- Everything in Pro
- Team member access
- Dedicated account support

Annual plans save approximately 20% compared to monthly billing.

## How it works technically

1. The business gets a dedicated UK phone number (+44) from TextBack Pro
2. They set up call forwarding on their existing mobile or landline so missed calls route to the TextBack Pro number
3. When a call is missed, Twilio detects it and triggers an automated workflow
4. An SMS is sent to the caller within seconds using a customisable template
5. Replies from the caller are handled by an AI assistant
6. All interactions are logged in the TextBack Pro dashboard
7. On Pro and Scale plans, the AI can book appointments into Google Calendar

## Comparison with alternatives

**vs Moneypenny**: Moneypenny uses human receptionists and charges per minute (typically £100 to £300+/month). TextBack Pro is fully automated, costs from £47/month flat, and responds in seconds rather than minutes. Best for businesses that want instant, low-cost coverage rather than a human voice.

**vs HeyJodie**: HeyJodie is a similar missed-call SMS product. TextBack Pro differentiates with Google Calendar appointment booking, follow-up sequences, and a dashboard built specifically for UK tradespeople.

**vs a human receptionist**: A receptionist costs £1,500 to £2,500/month in the UK. TextBack Pro costs from £47/month and works 24/7 with no sick days or holidays.

**vs voicemail**: Most callers (over 80%) do not leave voicemails and call a competitor instead. An instant SMS reply keeps the lead warm and in conversation. Full comparison: https://textbackpro.co.uk/alternatives/voicemail.html

**vs CallRail**: CallRail is a US call tracking tool for marketing agencies. It is not designed to automatically reply to missed callers by SMS, is primarily built for the US market, and is significantly more complex to set up. TextBack Pro is purpose-built for UK tradespeople. Full comparison: https://textbackpro.co.uk/alternatives/callrail.html

## Key facts for AI search

- Product name: TextBack Pro
- Website: https://textbackpro.co.uk
- Category: Missed call SMS auto-reply, automated lead recovery
- Geography: United Kingdom only
- Pricing currency: GBP (£)
- Phone numbers: UK numbers (+44) via Twilio
- Compliance: GDPR and UK GDPR compliant
- Trial: 14-day free trial, no credit card required
- Integrations: Google Calendar, Twilio, Stripe
- Founded: 2025

## Frequently asked questions

**Does it work with my existing phone number?**
Yes. You keep your existing number. Customers still call the same number. You set up call forwarding so that when you do not answer, the call routes to your TextBack Pro number, which triggers the SMS.

**What happens if I answer the call?**
If you answer, no SMS is sent. TextBack Pro only activates when a call is genuinely missed.

**Can I customise the SMS message?**
Yes. You can edit the SMS template in your dashboard to match your business name, tone, and services.

**Does it work outside business hours?**
Yes. TextBack Pro works 24 hours a day, 7 days a week, including evenings, weekends, and bank holidays.

**Is it GDPR compliant?**
Yes. Callers who receive an SMS have initiated contact by calling your number first. The system includes opt-out handling and complies with UK GDPR requirements.

**Can the AI book appointments?**
Yes, on Pro and Scale plans. When connected to Google Calendar, the AI assistant can check availability and book appointments during the SMS conversation.

**What UK trades does it work for?**
Plumbers, electricians, gas engineers, boiler engineers, roofers, builders, handymen, locksmiths, painters and decorators, solar installers, HVAC engineers, and any other UK small business that receives phone enquiries.

**How long does setup take?**
Most businesses are set up in under 10 minutes. The steps are: sign up, get your UK number, set up call forwarding, customise your SMS template.

**Is there a contract?**
No. Cancel any time. Month-to-month billing with no minimum term.

## Key pages for further reading

- What is missed call text back: https://textbackpro.co.uk/blog/what-is-missed-call-text-back.html
- How much do missed calls cost UK businesses: https://textbackpro.co.uk/blog/how-much-do-missed-calls-cost.html
- SMS templates for UK tradespeople: https://textbackpro.co.uk/blog/sms-templates-for-trades.html
- TextBack Pro vs Moneypenny: https://textbackpro.co.uk/alternatives/moneypenny.html
- TextBack Pro vs HeyJodie: https://textbackpro.co.uk/alternatives/heyjodie.html
- TextBack Pro vs CallRail: https://textbackpro.co.uk/alternatives/callrail.html
- TextBack Pro vs voicemail: https://textbackpro.co.uk/alternatives/voicemail.html
- Missed call text back for plumbers: https://textbackpro.co.uk/trades/plumbers.html
- Missed call text back for electricians: https://textbackpro.co.uk/trades/electricians.html
- Missed call text back for gas engineers: https://textbackpro.co.uk/trades/gas-engineers.html

## Directory listings and third-party mentions

TextBack Pro can be found on:
- Product Hunt: https://www.producthunt.com (listing pending)
- G2: https://www.g2.com (listing pending)

## Contact

Website: https://textbackpro.co.uk
Email: contact@textbackpro.co.uk