TextBack Pro sends an instant SMS the moment a call goes unanswered. It captures their details and books the job, before they have had a chance to ring your competitor.
The whole process is automatic. No action needed from you. Here is exactly what happens from the moment a call rings out.
Keep your existing UK mobile or landline. You set up a conditional call divert so that unanswered calls forward silently to TextBack Pro. No new phone, no SIM, no hardware. Prefer a fresh number? We can assign you a UK virtual number instead. Most businesses are live in under five minutes.
One-time setupYou are on the tools, with a customer, or it is out of hours. The phone rings normally. Your caller does not hear a voicemail prompt. They simply hear it ring out, while TextBack Pro silently takes over in the background.
AutomaticWithin seconds of the call ending, the caller receives a personalised SMS from your business name. Something like: "Hi, sorry we missed your call to City Plumbing. How can we help? Reply here and we'll get straight back to you." Friendly, professional, and written in your tone.
Instant replyWhen the caller replies, TextBack Pro carries on the conversation. It asks the questions you have set up: what they need, their name, address, the best number to call back on. It handles it quickly and professionally, keeping the exchange brief.
Fully automatedOnce the details are captured, a clean summary is sent to you via SMS, email, or WhatsApp. Name, number, job details, and the full conversation. The lead is warm, the details are there, and all you need to do is call them back.
Lead in your handsNo technical knowledge needed. If you can send a text, you can set up TextBack Pro.
Choose your plan and enter your business details. Start with a 14-day free trial. No charge until it ends.
Add your business name and the message callers receive. We give you a ready-to-use template you can edit in seconds.
Follow our step-by-step guide for iPhone, Android, or BT landline. We walk you through it. Takes under a minute.
Every lead summary gives you everything you need to follow up and close the job.
Always captured first, so you can greet them personally when you ring back.
Confirmed during the conversation so you have the right number to call.
A clear description of what they need, in their own words, before you pick up the phone.
Job type, location, urgency, budget. You decide which questions get asked for your business.
Every message time-stamped and stored in your dashboard. Full context, always available.
Exactly when the call was missed, so you know how fresh the lead is when you follow up.
Setup takes under five minutes. Your next missed call could be the first one you actually turn into a booking.
Start free 14-day trial →