TextBack Pro for gas engineers

Boiler breaks down.
You miss the call.

Peak season, you are fully booked. Another boiler fails at 7pm and someone is calling every Gas Safe engineer in the area. TextBack Pro replies in under 5 seconds so that job comes to you, not the next number on the list.

Free 14-day trial, no credit card required

Auto-reply to every missed call in under 5 seconds

TextBack Pro handles questions and books appointments

Works with your existing UK number, no new kit needed

Start free trial → See how it works

Trusted by UK gas engineers. Cancel anytime.

Gas safe engineer servicing a boiler in UK home

Sound familiar?

Winter fills your diary. It also fills your missed calls list.

It is a cold November morning. You are halfway through a boiler service in Sutton. Combustion analyser is running, everything stripped back. The phone rings. Could be a no-heat emergency. Could be a new boiler quote. You cannot leave the job. It rings out. That evening you count four missed calls. Two were for a new Worcester Bosch install worth £2,800. Someone else got that job on the second ring.

The busiest season for boiler engineers is also the season where you physically cannot answer the phone. TextBack Pro makes sure every caller gets an instant reply, whether you are mid-service, on a roof accessing a flue, or driving between jobs.

£2,800

Average value of a new boiler installation. Lost to voicemail while you are completing a service across town.

under 5s

Time between missed call and TextBack Pro sending an SMS reply on your behalf, automatically.

More likely a homeowner books a gas engineer who replies by text within a minute than one who calls back hours later.

Boiler breakdown on a cold evening. A family with young children has no heating and no hot water. They call six engineers in a row looking for someone who can come tonight.

TextBack Pro replies in under 5 seconds: "Hi, this is Steve from SG Gas Services. Sorry I missed your call. Is this a boiler breakdown? What is your postcode?" They reply. You assess priority. You win the callout.

A letting agent wants annual gas safety certificates for eight rental properties. You are on a job and miss the call. They do not leave a voicemail and try the next engineer on their list.

TextBack Pro replies and asks about the properties. The agent responds with the full list. You reply with availability that evening. Eight CP12 certificates, all yours, booked without a single phone call.

Homeowner wants a new combi boiler, plus a smart thermostat and new radiators throughout. Large job, motivated buyer. They called Monday morning while you were deep inside an airing cupboard.

TextBack Pro replies instantly asking about the property size, current system, and preferred brands. The homeowner answers in detail. You quote Tuesday morning. You win a £3,200 job from a missed call.

Customer calls, you miss it

You are mid-service, accessing a flue, or driving. The phone rings and you cannot answer. Without TextBack Pro, that caller moves on to the next Gas Safe engineer immediately.

SMS goes out in under 5 seconds

TextBack Pro sends: "Hi, it is Steve from SG Gas Services. Sorry I missed your call. Is this a boiler breakdown or are you looking for a service?" The caller feels attended to and replies.

TextBack Pro books the job

TextBack Pro handles the back-and-forth, collects the details, and books the visit. You come off the current job with the next one already confirmed in your calendar.

Instant reply while you work

Auto-SMS in under 5 seconds on every missed call, even during winter peak when your phone never stops ringing.

Breakdown triage

TextBack Pro asks if it is a breakdown, a new install enquiry, or a service booking. You see which calls need a same-day response and which can be scheduled.

Calendar booking

TextBack Pro connects to Google Calendar and offers available slots. Services and installations get booked while you are still on the previous job.

Landlord and agent pipeline

Annual Gas Safety Record (CP12) jobs are your most reliable repeat work. TextBack Pro captures letting agent and landlord enquiries automatically so you build that pipeline without effort.

Follow-up sequences

If a boiler replacement quote goes quiet, TextBack Pro follows up automatically. Warm leads stay warm without you having to remember to chase them.

Dashboard and call history

Every missed call, SMS, and reply in one dashboard. See your pipeline at a glance and know which enquiries need a follow-up from you today.

Gas safe engineer servicing boiler in UK home

"Last winter I was booked solid every day but still losing new boiler enquiries because I was always mid-job. TextBack Pro changed that completely. Every missed call gets a reply. I see who needs me urgently. My diary is fuller and I am not chasing anyone."

Steve G., Gas Engineer, Surrey

Yes. TextBack Pro works with any UK mobile number. There is nothing to change and no new equipment to buy. You keep your existing number and TextBack Pro works alongside it.

Yes. You write your own auto-reply message during setup. Include your Gas Safe number, your accreditation, or anything else that builds trust. Most engineers include something like: "Gas Safe registered, ID 123456."

For genuine gas leak emergencies, customers should call the National Gas Emergency Service on 0800 111 999. You can include this as a note in your auto-reply for safety. TextBack Pro then captures the conversation for a follow-up once the emergency service has attended.

Yes. TextBack Pro can ask how many properties need certificates, collect addresses, and book visits. Letting agents managing multiple properties are the best repeat clients a gas engineer can have.

No. TextBack Pro is month to month. Start with a 14-day free trial and cancel any time. Most gas engineers stay because one saved boiler installation covers months of subscription.

Free tool

Missed Call Revenue Calculator

Enter your average job value and how many calls you miss per week. See the monthly revenue lost to unanswered phones.

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Free tool

SMS Template Generator

Generate a professional missed call reply for your gas engineering business in seconds. Includes Gas Safe credentials if you want them.

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