TextBack Pro for HVAC engineers

AC breaks in August.
First to reply gets the job.

In a heatwave, every HVAC engineer in the region gets called at once. You are already on a commercial site. TextBack Pro replies to every missed caller in under 5 seconds so you capture the surge, not just the overflow.

Free 14-day trial, no credit card required

Auto-reply to every missed call in under 5 seconds

TextBack Pro handles questions and books service visits

Works with your existing UK number, no new kit needed

Start free trial → See how it works

Trusted by UK HVAC engineers. Cancel anytime.

HVAC engineer installing air conditioning unit in UK commercial property

Sound familiar?

Peak demand is exactly when you cannot take the calls.

It is August. Hottest week of the year. You are on a commercial installation, two split units going in, scaffolding up. The phone rings three times in the morning. You cannot get to it. A restaurant manager calling about a failed kitchen extract, an office looking for six new units, a homeowner needing an emergency repair. You call back at 4pm. Two have already booked other engineers. The commercial contract, worth £10,000, went to whoever answered first.

HVAC demand spikes exactly when you are already stretched. TextBack Pro makes sure every caller gets a reply in under 5 seconds, whether you are on a rooftop plant room or inside a server room fitting a precision cooling unit.

£10k

Average value of a commercial heat pump or multi-unit AC installation. One missed call can cost more than a year of TextBack Pro.

under 5s

Time between missed call and TextBack Pro sending an SMS on your behalf while you complete the installation.

More enquiries convert to bookings when HVAC engineers reply within a minute versus calling back later the same day.

Restaurant AC breaks down on a Friday afternoon before a busy weekend. Manager is frantic, calling every HVAC engineer in the city. You are inside a commercial unit and cannot answer.

TextBack Pro replies in under 5 seconds: "Hi, this is Tom from TK HVAC. Sorry I missed you. What system has failed and where is the site?" Manager replies with the full details. You call back between jobs and book the callout.

Office manager calls to get a quote on six new wall-mounted units for a newly leased floor. This is a £12,000 commercial installation. You missed it while commissioning a heat pump on the other side of the city.

TextBack Pro replies asking about the building, floor size, and existing infrastructure. The manager responds with the floor plan. You send a ballpark quote that afternoon and book a survey for Monday. You win the contract.

A homeowner wants a heat pump installed under the Boiler Upgrade Scheme grant. Motivated buyer, £7,500 grant available. They called Tuesday while you were on a rooftop plant room.

TextBack Pro replies asking about the property and current heating system. The homeowner responds with the details. You call Wednesday morning with a clear proposal. You book the survey. They do not need to call anyone else.

Customer calls, you miss it

You are commissioning a system, on a rooftop, or in a plant room. The phone rings and you cannot answer safely. Without TextBack Pro, that caller books whoever they reach first.

SMS goes out in under 5 seconds

TextBack Pro sends: "Hi, it is Tom from TK HVAC. Sorry I missed your call. What system do you need help with?" The caller feels attended to and replies with the details.

TextBack Pro books the visit

TextBack Pro handles the conversation, captures the job details, and books the callout or survey. You finish the current job with the next one already confirmed.

Peak demand handling

Replies to all missed calls simultaneously, even during heatwave surges. Every caller gets a response in under 5 seconds, however many call at once.

System and urgency triage

TextBack Pro asks whether it is a breakdown, new installation, or service contract. You know the priority before you call back.

Calendar booking

TextBack Pro connects to your Google Calendar and offers available slots. Callouts and surveys get booked while you are still on the previous job.

Commercial contract capture

Facilities managers and commercial clients represent the highest-value recurring work in HVAC. TextBack Pro captures every commercial enquiry and keeps the pipeline warm.

Follow-up sequences

Heat pump and AC installation quotes that go quiet get a follow-up the next day. You stay front of mind without manually chasing anyone.

Dashboard and call history

Every missed call, every SMS, every reply in one dashboard. See your full pipeline at a glance and never lose a commercial lead again.

HVAC engineer installing air conditioning system in UK commercial property

"Last summer was our busiest ever but we were still losing commercial jobs because we could not answer the phone on site. TextBack Pro changed that. Every call gets a reply immediately. The commercial clients are the ones who call once and expect an answer. Now we always have one."

Tom K., HVAC Engineer, Birmingham

Yes. TextBack Pro works for any missed call, residential or commercial. You can set up the message to ask about the type of site so you immediately know what kind of job you are dealing with.

Yes. TextBack Pro can ask about the property, current heating system, and whether the homeowner is aware of the grant. You get the full context and can follow up with a professional proposal.

Yes. TextBack Pro can ask about existing systems and service history, and book a maintenance visit. Annual service contracts on commercial sites are the most valuable recurring work an HVAC business can have, and TextBack Pro makes sure none of those enquiries slip through.

Yes. TextBack Pro triggers on every missed call, whether you were in a signal blackspot or simply could not get to the phone. The reply goes out automatically the moment the call registers as missed on your number.

No contract. Month to month with a 14-day free trial. No credit card required to start. Cancel any time. One additional commercial callout covers months of the subscription.

Free tool

Missed Call Revenue Calculator

Enter your average job value and weekly missed calls. See the monthly commercial revenue you are losing to unanswered phones.

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SMS Template Generator

Generate a professional missed call reply for your HVAC business. Customised to your trade and tone in seconds.

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