Voicemail alternative
91% of callers won't leave
a voicemail. Now what?
Voicemail is free. But the leads it costs you aren't. TextBack Pro sends an automatic SMS within 30 seconds of every missed call, so callers get a reply before they ring someone else.
No credit card required
No contract
Set up in 10 minutes
Voicemail vs instant SMS reply
Voicemail — what actually happens
The caller hears a beep and hangs up.
- 91% of callers don't leave a message
- Caller has no reason to wait for you
- Most ring a competitor within 5 minutes
- You check messages hours later, if at all
- Lead is gone before you ever knew about it
TextBack Pro — what happens instead
The caller gets a reply in 30 seconds.
- Automatic SMS sent while they're still thinking of you
- Caller has a reason to wait: a real reply to respond to
- AI handles the conversation, captures job details
- Lead lands in your dashboard, ready to act on
- Works 24/7, no action needed from you
The same missed call, two different outcomes
With voicemail
0:00
Call rings. You're on a job and can't answer.
0:05
Caller hears "leave a message". Hangs up.
0:06
Caller opens Google and searches for a plumber again.
0:11
Caller books someone else.
5:00pm
You check your phone. One missed call, no message. Lead gone.
With TextBack Pro
0:00
Call rings. You're on a job and can't answer.
0:28
Caller receives: "Hi, sorry I missed your call. How can I help?"
0:45
Caller replies with their job details. AI captures everything.
1:10
Preferred date confirmed. Job added to your Google Calendar.
5:00pm
You check your dashboard. Job booked, deposit incoming.
How much is voicemail costing you?
Voicemail is free to use. The leads it loses you are not.
Your numbers
180
£50£2,000
5%30%
Leads lost to voicemail per month
£3,680
in potential monthly revenue walking out the door
Missed calls per month 43
Callers who don't leave voicemail 39
Revenue at £200/job £7,800
TextBack Pro cost £47/mo
No credit card required. Illustrative estimate.
Common questions
Why do so few callers leave a voicemail?
Most callers ring because they need something sorted quickly. A voicemail feels like shouting into a void: they don't know when you'll hear it or when you'll call back. It's easier and faster to ring the next result on Google. Research consistently puts the voicemail abandonment rate at around 91% for service business calls.
Does TextBack Pro completely replace voicemail?
For capturing missed calls, yes. TextBack Pro intercepts the call before it reaches voicemail and sends the caller an SMS. If a caller doesn't respond to the SMS, you can still call them back from your dashboard, so you lose nothing. You can keep voicemail as a fallback, but most businesses find they never need it once TextBack Pro is set up.
Will customers mind getting a text instead of leaving a voicemail?
The opposite tends to be true. An instant text feels more responsive than a voicemail box. The caller gets an immediate reply, can respond at their own pace, and has a written record. Many report that customers comment positively on the speed of the reply.
Do I have to change my phone number?
No. You keep your existing number and set up call forwarding to route unanswered calls to TextBack Pro. Your callers always see your own number. Setup takes around 5 minutes on any UK mobile or landline.
What if the caller doesn't reply to the SMS?
The lead still appears in your dashboard with the caller's number. You can call them back directly. Pro and Scale plans also send a follow-up SMS sequence over the next 24 to 48 hours to non-responders. Either way, you have more information than a voicemail would have given you.
Stop losing leads to the beep
14-day free trial. No credit card. Works on your existing number. Cancel anytime.
No credit card required