Will it work for quote requests as well as emergencies?

Yes. TextBack Pro works for any missed call, from an emergency burst pipe to someone asking about a bathroom refit. It can ask whether the job is urgent or planned so you can prioritise accordingly.

TextBack Pro for plumbers

Miss a call at 11pm.
Lose a £400 job.

You are under the sink or elbow-deep in a boiler. A customer with a burst pipe calls once and dials the next plumber. TextBack Pro fires an SMS in under 5 seconds so that job stays yours.

Free 14-day trial, no credit card required

Auto-reply to every missed call in under 5 seconds

TextBack Pro handles questions and books appointments

Works with your existing UK number, no new kit needed

Start free trial → See how it works

Trusted by UK plumbers. Cancel anytime.

UK plumber working on a boiler installation

Sound familiar?

The phone rings when your hands are the most full.

It is a Wednesday morning in January. You are halfway through a boiler service in Croydon. Water is drained, parts are off. The phone lights up. Blocked number, could be anyone. You cannot stop mid-service without risking a mess. It rings out. That evening you see it was a homeowner with a burst pipe who needed someone now. They found another plumber in 3 minutes flat.

Emergency callouts are your best-paying jobs. They also come in at the worst possible moments. TextBack Pro makes sure every single caller gets a reply within 5 seconds, even when you are physically unable to answer the phone.

£380

Average value of an emergency plumbing callout. Lost to voicemail every time you are already on a job.

under 5s

Time between missed call and TextBack Pro sending an SMS reply on your behalf, automatically.

67%

Of callers who get a text back within a minute choose that trade. Without a reply, most book someone else within 2 minutes.

Burst pipe at midnight. Homeowner panicking, calling every plumber in the area. You are already on a late callout with your phone in your jacket pocket.

TextBack Pro replies in under 5 seconds: "Hi, it is Mark from MK Plumbing. Sorry I missed you. Is this an emergency? What is the issue and your postcode?" They reply. You see it when you are done. You win the callout.

A landlord rings to book an annual boiler service on four properties. You are under a sink replacing a trap and cannot hear the phone through the kitchen cabinet.

TextBack Pro replies and asks for the addresses and preferred dates. The landlord provides everything by text. You come out from under the sink with four service visits already in the diary.

A homeowner wants a full bathroom refit, £3,500 job. They called on a Thursday morning while you were driving between jobs and could not safely take the call.

TextBack Pro replies immediately with your name and number and asks about the project. They respond with photos. You reply that evening with a quote and win the job before anyone else has even called them back.

Customer calls, you miss it

You are on a job, under a floor, or driving. The phone rings and you cannot answer. Without TextBack Pro, that caller tries the next plumber immediately.

SMS goes out in under 5 seconds

TextBack Pro sends an SMS in your name: "Hi, it is Mark from MK Plumbing. Sorry I missed you. What plumbing problem can I help with?" The caller feels looked after immediately.

TextBack Pro books the job

TextBack Pro handles the conversation, collects the details, and books an appointment. You finish the current job with a new confirmed booking waiting for you.

Instant reply while you work

Auto-SMS in under 5 seconds on every missed call, including evenings and weekends when emergency callouts are most likely.

Emergency triage

TextBack Pro asks if the job is an emergency or planned. You see which calls need a call-back right away and which can wait for morning.

Calendar booking

TextBack Pro connects to your Google Calendar and offers available slots. Jobs get booked while you are still on the previous one.

Landlord pipeline

Annual boiler services and gas safety checks are high-value repeat work. TextBack Pro captures landlord details and fills your diary with repeat clients.

Follow-up sequences

If a lead does not reply to the first SMS, TextBack Pro follows up the next day. Quotes that go quiet come back to life automatically.

Dashboard and call history

Every missed call, every SMS, every reply in one clear dashboard. See which leads converted and which need a follow-up call from you.

UK plumber on job site fixing emergency burst pipe callout

"I used to lose two or three emergency callouts every week because I was already on a job. Now TextBack Pro replies the second the call drops. Customers text back, I see who needs me urgently, and I sort them in order. It has changed how I run the business."

Mark T., Plumber, Croydon

No. TextBack Pro works with your existing UK mobile number. No new SIM, no new handset. Setup takes under 5 minutes from any phone or laptop.

TextBack Pro replies to every missed call, 24 hours a day. The caller gets an instant SMS from you, explains the emergency, and you can decide whether to take the callout. Late-night jobs are the highest-value calls. You should never miss them.

Yes. TextBack Pro works for any missed call, from an emergency burst pipe to someone asking about a bathroom refit. TextBack Pro can ask whether the job is urgent or planned so you can prioritise accordingly.

Yes. You write your own message during setup. It comes from your number, in your voice, with your business name. Customers think you typed it yourself.

Under 5 minutes. You enter your number, write your auto-reply message, and you are live. No technical knowledge required. Most plumbers are set up before they finish their first cup of tea.

Free tool

Missed Call Revenue Calculator

Enter your average job value and how many calls you miss per week. See the exact monthly revenue you are losing to unanswered phones.

Use the calculator →

Free tool

SMS Template Generator

Generate a professional missed call auto-reply for your plumbing business in seconds. Customised to your name and trade.

Generate your template →