Lead Capture

Capture every lead from every missed call

Every missed call is a potential customer. TextBack Pro captures their name, number and what they need over SMS, so you call back with full context, not a cold number.

Turn missed calls into booked jobs →See how it works

No credit card required

What is missed call lead capture?

Turn unanswered calls into usable sales leads

A missed call is not a dead end. It is a person who wanted to speak with you. Lead capture is the process of turning that unanswered call into a usable contact record, complete with the caller's name, phone number and a summary of what they need.

TextBack Pro does this automatically over SMS. The moment a call goes unanswered, an SMS is sent to the caller. When they reply, the system asks configurable follow-up questions and assembles a complete lead record, delivered to your dashboard and by notification.

You get warm, qualified leads with context, not just a list of numbers to cold-call back.

62%

of callers who reach voicemail hang up without leaving a message

6 in 10

UK consumers choose the first business to respond to their enquiry

£150+

average revenue lost per missed call for a UK tradesperson

How it works

From missed call to warm lead in minutes

Caller texts back in response to the initial SMS

Seconds after the missed call, your personalised SMS lands with the caller. When they reply, the lead capture flow begins automatically.

TextBack Pro asks configurable follow-up questions

Name, what they need, urgency, preferred callback time. You set the questions that matter for your trade. The conversation feels natural and takes less than two minutes.

Complete lead summary sent to your dashboard

Once the exchange closes, a full lead record including name, number, enquiry and urgency is logged in your dashboard and pushed to you by notification. You call back prepared.

Why it matters

Call back with context, not just a number

Warm callbacks

You already know the caller's name, what they need and how urgent it is before you dial. No awkward cold openers.

Works while you work

The lead capture conversation happens automatically while you are on site, on another call, or away from your phone.

Nothing slips through

Every missed call triggers the flow. No lead falls through the cracks because you forgot to call back a number you did not recognise.

Configurable questions per trade

A plumber needs different information from a letting agent. Set the follow-up questions that match your business and your customers.

Searchable lead history

Every captured lead is stored in your dashboard. Search by date, number or keyword and retrieve any conversation in seconds.

Included on all plans

Lead capture is available on every TextBack Pro plan, from Starter at £47 per month. No add-ons, no extra fees.

Common questions

Lead capture: your questions answered

By default, TextBack Pro captures the caller's name, their phone number and a description of their enquiry. You can add additional questions, such as job location, urgency or preferred callback time, from your dashboard settings.

Every captured lead appears in your TextBack Pro dashboard as soon as the conversation closes. You can also enable push notifications or email alerts so you are informed the moment a new lead lands, even when you are away from the dashboard.

Yes. You can configure the questions asked during the SMS conversation from your dashboard. You can adjust the wording, add new questions or remove defaults to suit your trade. Changes take effect immediately for all subsequent missed calls.

Yes. TextBack Pro runs continuously, including evenings, weekends and bank holidays. Calls missed at any time trigger the capture flow. You can review the leads the following morning without missing any enquiry that came in overnight.

Get started today

Turn missed calls into booked jobs

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