Two-Way SMS Conversation

A real conversation, not just a one-line auto-reply

TextBack Pro holds a genuine back-and-forth SMS exchange with every missed caller, asking the right questions, capturing their enquiry and sending you a complete lead summary.

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What is two-way SMS conversation?

More than a missed call text, a full exchange

Most missed call text-back tools send a single pre-written message and stop there. The caller receives a text, replies, and their message disappears into a void.

TextBack Pro is different. When a caller replies to the initial SMS, the system continues the conversation, asking follow-up questions, responding to what they say, and gathering the information your business needs to call back with full context.

By the time the exchange ends, you have the caller's name, their number, what they need and when, without you being involved at any point.

Example conversation

Hi, sorry we missed your call to City Plumbing. What can we help you with?

Need someone to look at a leaking boiler

We can help with that. Could I take your name and the best number to reach you on?

James, 07700 900456

Thanks James. Is this urgent or can it wait a day or two?

It's leaking pretty badly so urgent if possible

Got it, we have logged your enquiry as urgent. Someone will call you back shortly.

Lead summary sent to your dashboard

How it works

The conversation runs itself

Caller receives the initial SMS

Seconds after the missed call, your personalised opening message lands in the caller's texts, no app required on their side.

Caller replies and the conversation continues

When they reply, TextBack Pro responds, asking the follow-up questions you have configured for your business type. The exchange feels natural, not robotic.

Lead summary sent to your dashboard

Once the conversation closes, a complete lead summary, name, number, enquiry, urgency, is logged in your dashboard and sent to you via notification.

Why it matters

Qualified leads, not just phone numbers

Capture the enquiry in writing

You call back knowing the caller's name, what they need and how urgent it is. No guessing, no awkward opening.

No effort from the caller

The caller just texts back in plain English. No forms, no apps, no awkward IVR menus. It is as natural as texting a friend.

Works on any mobile

Standard SMS works on every UK mobile, including older phones. No smartphone required on either side.

Runs while you are on site

The conversation happens automatically while you are working. You check the lead summary when it suits you.

Configurable questions

Set the questions that matter for your trade, job type, location, budget, urgency. The conversation follows your script.

Available on all plans

Two-way SMS conversation is included on every TextBack Pro plan, Starter, Pro and Scale, from £47 per month.

Common questions

Two-way SMS: your questions answered

You can set your own wording and tone in the SMS templates. Many businesses choose to keep it simple, "Hi, sorry we missed your call", without specifically mentioning automation. The conversation is friendly and natural, and most callers simply appreciate that they received a quick response.

If the caller goes off-script, TextBack Pro handles it gracefully, acknowledging their message and steering the conversation back to capturing their contact details and enquiry. You are notified so you can follow up directly if needed.

Yes. Every conversation is stored in full in your dashboard and is searchable by date, caller number or keyword. You can also share a clean transcript link with a colleague when needed.

A website chatbot reaches people who visit your site. TextBack Pro reaches people who called your business number and did not get through, a very different, higher-intent audience. SMS also has a much higher open rate than any chat widget.

A real conversation, not just a one-line auto-reply

More than a missed call text, a full exchange

The conversation runs itself

Qualified leads, not just phone numbers

Two-way SMS: your questions answered

Related features

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