TextBack Pro for estate agents

Miss a vendor call on a viewing.
Lose a £5,000 instruction.

You are mid-viewing with buyers when a vendor calls to book a valuation. They call two more agents before you finish. TextBack Pro fires an SMS in under 5 seconds so that instruction stays yours.

Free 14-day trial, no credit card required

Auto-reply to every missed call in under 5 seconds

Handles buyer, vendor and landlord enquiries automatically

Works with your existing UK number, no new kit needed

Start free trial → See how it works

Trusted by UK estate agents. Cancel anytime.

UK estate agent conducting a property viewing

Sound familiar?

The call that could have been a £5,000 instruction comes in when you are unavailable.

It is a Tuesday afternoon. You are showing a three-bedroom semi to a couple who drove an hour to be there. Your phone buzzes twice in your jacket pocket. You cannot check it mid-viewing. By the time you get back to your car, you have a missed call from an unknown number. You ring back. Voicemail. Two days later you see the property listed with a competitor.

Vendor instructions are the lifeblood of estate agency. They go to whoever responds first. TextBack Pro makes sure every caller gets an immediate, professional reply in your name, even when you physically cannot pick up.

£5,200

Average estate agent commission on a UK property sale. Lost to a competitor every time your phone goes unanswered.

under 5s

Time between missed call and TextBack Pro sending a professional SMS reply on your behalf, automatically.

3 mins

Average time before a vendor or buyer calls the next agent on their list if they get no response from you.

A homeowner wants to sell and calls three local agents to book valuations. You are mid-viewing when their call comes in. The other two agents answer immediately.

TextBack Pro replies in under 5 seconds: "Hi, this is Sarah from Clearview Estates. Thank you for calling. I am currently with a client. What property are you looking to discuss?" They reply. You call back in 20 minutes. You get the valuation.

A London landlord with four rental properties wants to switch to a new letting agent. They call during your team morning briefing when no one picks up.

TextBack Pro replies immediately and asks about the properties and what they need. The landlord provides details by text. You follow up with a tailored proposal that afternoon and win all four properties.

A first-time buyer calls to arrange a viewing for a new listing that went live that morning. You are on the phone with another client for 25 minutes.

TextBack Pro replies at once with your name and asks about their preferred viewing times. They book in. By the time you finish your call, the viewing is confirmed and in the diary without you doing anything.

Client calls, you miss it

You are on a viewing, in a valuation meeting, or on another call. The phone rings and you cannot answer. Without TextBack Pro, that vendor or buyer tries the next agent immediately.

SMS goes out in under 5 seconds

TextBack Pro sends an SMS in your name: "Hi, this is Sarah from Clearview Estates. Thank you for calling. I am with a client. How can I help?" The caller feels looked after immediately.

TextBack Pro books the appointment

TextBack Pro handles the conversation, collects property details or viewing preferences, and books the appointment. You finish your current client with a new confirmed lead waiting.

Instant reply while you are with clients

Auto-SMS in under 5 seconds on every missed call, including evenings and weekends when vendors and buyers are most likely to be browsing.

Vendor and buyer triage

TextBack Pro asks whether the caller wants to sell, buy, let or rent. Every lead is categorised before you even see it.

Valuation booking

TextBack Pro connects to your Google Calendar and offers available valuation slots. Instructions get booked while you are still on a viewing.

Landlord pipeline

Rental management is high-value recurring income. TextBack Pro captures landlord details and keeps your property management portfolio growing.

Follow-up sequences

If a vendor or buyer does not reply to the first SMS, TextBack Pro follows up automatically. Cold leads come back to life without any effort from you.

Dashboard and lead history

Every missed call, every SMS, every reply in one clear dashboard. See which enquiries need a callback and which have already been handled.

UK estate agent conducting a property valuation

"We were losing vendor leads every week because the team was always on viewings. Now every missed call gets an instant text back and clients feel looked after straight away. We have picked up three instructions in the first month that would have gone elsewhere."

Sarah B., Estate Agent, Birmingham

No. TextBack Pro works with your existing UK mobile number. No new SIM, no new handset. Setup takes under 5 minutes from any phone or laptop.

Yes. TextBack Pro replies to every missed call with a professional SMS in your name. Whether it is a vendor wanting a valuation, a buyer asking about a property, or a landlord enquiring about rental management, every caller gets an instant response.

Never. TextBack Pro only fires when a call is genuinely missed. If you pick up, nothing is sent.

Yes. You write your own message during setup. It comes from your number, in your voice, with your agency name. Clients think you typed it yourself.

Under 5 minutes. You enter your number, write your auto-reply message, and you are live. No technical knowledge required.

Free tool

Missed Call Revenue Calculator

Enter your average commission and how many calls you miss per week. See the exact monthly revenue your agency is losing to unanswered phones.

Use the calculator →

Free tool

SMS Template Generator

Generate a professional missed call auto-reply for your estate agency in seconds. Customised to your agency name and style.

Generate your template →