TextBack Pro for locksmiths

Lockout calls go to
whoever answers first.

A locked-out homeowner calls three locksmiths and books the first to pick up or reply. You are mid-job, both hands in a barrel. TextBack Pro fires an SMS in under 5 seconds, putting you first every time.

Free 14-day trial, no credit card required
Auto-reply to every missed call in under 5 seconds
TextBack Pro captures address, urgency, and job type
Works with your existing UK number, no new kit needed
Trusted by UK locksmiths. Cancel anytime.
UK locksmith opening door lock on residential property
Sound familiar?

In your trade, 90 seconds is the difference between winning and losing.

It is a Tuesday evening, just gone 6pm. A woman in Tooting has locked herself out with her toddler in the pram outside. She opens Google, calls the top result, then the second. You are 40 minutes into drilling a multi-point lock, cannot stop, cannot answer. Your phone rings once and goes silent. She books the third locksmith, who answered immediately. She was your customer. The job would have been £185 and 30 minutes of work.

Locksmiths live and die by response speed more than any other trade. TextBack Pro makes sure you are always the first to respond, even when you are physically inside a lock that takes both hands and full concentration to open.

90s
Typical window before a lockout caller books a competitor. After 90 seconds of silence, most callers dial the next number.
under 5s
Time between missed call and TextBack Pro sending an SMS reply on your behalf, automatically.
£185
Average value of an emergency lockout job in the UK. Lost every time you miss a call while on another job.
Real situations

Every missed call has a cost. TextBack Pro handles it every time.

The situation
TextBack Pro handles it
Residential lockout. Saturday evening, raining, homeowner standing outside. They call three locksmiths in 90 seconds. You are drilling a lock on another job and cannot safely stop to answer.
TextBack Pro replies in under 5 seconds: "Hi, this is Chris from CL Locksmiths. Sorry I missed you. Are you locked out? What is your address?" They reply with the postcode. You see it and make the call between jobs.
The situation
TextBack Pro handles it
A homeowner calls the day after a break-in to get the front door locks upgraded to British Standard. High-value security job, motivated buyer. You missed the call during a morning lockout.
TextBack Pro replies asking what kind of security upgrade they need and whether the door is wood or composite. The homeowner gives full details. You call back at lunch and book the job for the following morning.
The situation
TextBack Pro handles it
A commercial property manager calls about rekeying an entire office block after a staff departure, 12 doors. Big contract, easy to plan. You missed the call while changing a lock on a residential door.
TextBack Pro replies asking about the number of doors and lock types. The manager provides the full brief. You quote by email that afternoon. You win the commercial contract because you were the first to reply.
How it works

Set up in 5 minutes. Works all day while you work.

1
Customer calls, you miss it
You are picking a lock, cutting a key, or driving. The call comes in and you cannot answer. Normally, that caller is already dialling the next locksmith within 90 seconds.
2
SMS goes out in under 5 seconds
TextBack Pro sends: "Hi, it is Chris from CL Locksmiths. Sorry I missed your call. Are you locked out or need a lock changed? What is your address?" They reply. They are your customer.
3
TextBack Pro confirms the job
TextBack Pro collects the address, confirms urgency, and books the callout. You get a notification and head straight there. The customer is expecting you.
Built for locksmiths

Everything you need to win every call you miss.

Under 5 second reply
TextBack Pro fires an SMS before the caller can dial the next number. Speed is everything in your trade and TextBack Pro gives you speed on every single call.
Address and urgency capture
TextBack Pro asks for the postcode and nature of the job immediately. You see the address and urgency level before you even call back.
24/7 reply, day or night
Lockout emergencies do not follow business hours. TextBack Pro replies to every missed call at any hour, so you capture out-of-hours jobs without being on call 24/7.
Commercial contract capture
Property managers and commercial clients rekeying multiple sites are the highest-value accounts for locksmiths. TextBack Pro captures every commercial enquiry automatically.
Security upgrade follow-ups
Homeowners who called about a lock upgrade but did not reply to the first message get a follow-up the next day. High-value planned jobs come back to life automatically.
Dashboard and call history
Every missed call, SMS, and reply in one place. See your pipeline, prioritise by urgency, and never lose track of a commercial enquiry.
UK locksmith opening door lock during emergency callout

"I was losing lockout jobs every day because I simply could not answer while I was working. TextBack Pro replies in seconds. The customer stops calling around and waits for me. I have picked up three or four extra jobs a week just from calls I would have lost before. The 90-second window is real and TextBack Pro wins it for me."

Chris L., Locksmith, South London

FAQ

You write it yourself during setup. A typical locksmith message: "Hi, it is Chris from CL Locksmiths. Sorry I missed you. Are you locked out or need a lock changed? What is your address and I will be with you as soon as I can." It comes from your number and sounds like you.
Yes. TextBack Pro replies to every missed call, whether it is an emergency lockout at 10pm or a homeowner calling about a lock upgrade on a Monday morning. You see the nature of the job from the reply and prioritise accordingly.
TextBack Pro captures the address and the conversation. If you are too far away, you can reply honestly and let them know your ETA. Some customers will wait for a locksmith they trust. Others will move on, but at least you have made contact rather than losing them silently.
Yes. You can set up different auto-reply messages for different times of day. A daytime message might be more relaxed; an evening or weekend message might emphasise your emergency callout service. TextBack Pro gives you full control over the message content.
Plans start from £47 per month. A single additional emergency lockout job per week covers the cost many times over. Start with a 14-day free trial, no credit card required.

Win the 90-second window
on every missed call.

Try it free for 14 days. No contract. Cancel anytime. Works with your existing number.

Start free trial →
No credit card required to start your free trial